Troubleshooting
Error message - When attempting to upload a banner image
If you're having trouble getting your banner image to upload successfully, here are some troubleshooting steps you can try: Check the file size and format: Ensure your banner image file is under 5MB and in one of the supported formats - JPG, PNG, or ...
Error message - When attempting to link a Vimeo video
If Vimeo is giving you an error when trying to link a video, there are a few things to check: Ensure the link is correct: Make sure the Vimeo link is copied correctly and doesn't contain any extra characters or spaces. Video Privacy Settings: ...
How do I reset my password?
Click 'Forget Password' on the login page and a password reset link will be sent to your email address. If you're still having issues just email us at hello@prosple.com or get in touch via our Live Chat.
Why is the page automatically refreshing when I'm uploading to my profile?
Here are some steps you can take to address the page refresh problem: Clear Browser Cache: Sometimes, a browser's cache can cause issues like this. Try clearing your browser cache and then attempt to create the job post again. Browser Compatibility: ...
Error message - When attempting to upload an article
If you're having trouble uploading an article, here's what you can do: Complete all required fields: Go back to each section and check any fields that are marked in red. You can double-check each step on our blog here: ...
Error message - Experiencing an issue with "character limit"
This could be caused by the job summary field in the "Position Description" section, as this field only allows 150 characters. To check, just go to the "Position Description" section and update the summary section. If the issue persists, please send ...
Error when updating organisation's employer profile
Here's a few steps you can take to troubleshoot: Check your Internet Connection: Make sure you have a good internet connection; a weak connection can cause issues. Try using another browser: Try Google Chrome, Mozilla Firefox, or Microsoft Edge and ...