Troubleshooting
Error message - When attempting to upload a banner image
If you're having trouble getting your banner image to upload successfully, here are some troubleshooting steps you can try: Check the file size and format: Ensure your banner image file is under 5MB and in one of the supported formats - JPG, PNG, or ...
Error message - When attempting to link a Vimeo video
If Vimeo is giving you an error when trying to link a video, there are a few things to check: Ensure the link is correct: Make sure the Vimeo link is copied correctly and doesn't contain any extra characters or spaces. Video Privacy Settings: ...
How do I reset my password?
Click 'Forgot Password' on the login page. Enter your email address and click 'Reset Password'. You should receive an email from noreply@prosple.com with a link to confirm the password change (see sample screenshot below). Follow the link to reset ...
Why is the page automatically refreshing when I'm uploading to my profile?
Here are some steps you can take to address the page refresh problem: Clear Browser Cache: Sometimes, a browser's cache can cause issues like this. Try clearing your browser cache and then attempt to create the job post again. Browser Compatibility: ...
Error message - When attempting to upload content onto your profile
If you're having trouble uploading an article, here's what you can do: Complete all required fields: Go back to each section and check any fields that are marked in red. Check your Internet Connection: Make sure you have a good internet connection; a ...
Error message - Experiencing an issue with "character limit"
This could be caused by the job summary field in the "Position Description" section, as this field only allows 150 characters. To check, just go to the "Position Description" section and update the summary section. If the issue persists, please send ...
Error when updating organisation's employer profile
Here's a few steps you can take to troubleshoot: Check your Internet Connection: Make sure you have a good internet connection; a weak connection can cause issues. Try using another browser: Try Google Chrome, Mozilla Firefox, or Microsoft Edge and ...
Popular Articles
How do I add another user to our employer portal?
Our Customer Success team can assist you with this, just send us an email to hello@prosple.com or get in touch via our Live Chat and we'll send them an invitation to access the portal. Don't forget to include your colleagues name and email when you ...
Who can participate in the graduate reviews?
We encourage employers to invite graduates who can provide current and meaningful insights into their programs. As a general guide: Start with graduates from the most recent program — typically those who started or completed the program within the ...
How do I post a job?
Upload your open roles and start getting applications! First, you need to log in to https://portal.prosple.com/. (If you don’t have a login, please contact hello@prosple.com and request an invitation email with all the details you need) Once you're ...
Error message - When attempting to link a Vimeo video
If Vimeo is giving you an error when trying to link a video, there are a few things to check: Ensure the link is correct: Make sure the Vimeo link is copied correctly and doesn't contain any extra characters or spaces. Video Privacy Settings: ...
New Approach to Review Scores: What is changing?
Until now, whenever Prosple received a new set of reviews from an employer, we would delete all previous reviews for that employer and replace them with the new set. On one hand, this approach meant that the reviews on Prosple reflected only the most ...